Refund policy

Contact us first
Email contact@bestofzone.com with your order number, the items concerned and the reason for your request. Please wait for our return authorization and instructions before sending anything back. Items sent without authorization cannot be accepted.

Damaged, defective or incorrect items
Report the problem within 72 hours of delivery and include clear photos of the item and its packaging. Once confirmed, we will send a replacement or issue a full refund for the affected item, at no cost to you. In most cases, you will not need to send the item back. If a return is required, we will provide the instructions.

Change-of-mind returns
Request a return within 30 days of delivery. Items must be new, unworn, unwashed and unused, with original tags and packaging.
Return shipping is paid by the customer. Please use a tracked service and send the item only to the return address we provide with your authorization.
Once the item is received and inspected, we refund the price of the returned item to your original payment method. Original shipping charges are non-refundable.
Approved refunds are usually processed within 5–10 business days after inspection. Your payment provider may require additional posting time.

Gifts
Items purchased as gifts can be exchanged or returned for store credit, under the same conditions as above.

Final sale items
Items clearly identified as final sale before purchase are not eligible for change-of-mind returns. This does not affect your rights concerning damaged, defective or incorrect items.

Cancellation requests
Email us as soon as possible. We will check whether your order can still be stopped. Cancellation cannot be guaranteed once processing has started. Shipped orders follow the return procedure above.

Your rights
This policy does not limit any rights or remedies available to you under applicable law.

Best of Zone LLC · contact@bestofzone.com